MY ACCOUNT
Create
a new account
Shopping for gifts is now easier with www.butterry.com as we offer additional service that makes delivery
of your order faster.
Benefits
of having Butterry account
·
Having an Butterry account
makes you as our privilege customer that gives you the benefits to enjoy
discounts and promotions
·
Send free reminder of your
important occasions, whether it is personal, holiday, or business
·
A track of your previous
purchases/orders
·
Billing and delivery
information
To enjoy these services, Sign Up Now!
Forgot
your password
·
Click on My Account on the top right corner of the
page
·
Click on ‘Forgotten Password’
·
Enter
your Email ID and click on continue
·
A reset password will be sent to your registered email ID
If
you don’t remember your user ID and password
If you have forgotten your login ID and
password and not able to login to our website then contact info@butterry.com
to recover your login ID and password and to recover the same please share any
of the below mentioned details:
·
Any previous order number
·
Alternative email ID if
provided
·
Your personal details
How
do I modify or manage Address Book?
·
Address Book allows you to
manage your shipping addresses
·
You can use this to update
your various recipients’ address or your own
·
To add new address in your
Address Book click on ‘My Account’ and
select ‘Modify your address book entries’
then click on ‘New Address’ button
update your new address or your recipient’s address then click continue
·
To edit or delete any
existing address use the ‘Edit’ and ‘Delete’ button
How
do I change my personal details of my account?
·
You can change or modify
your personal details of your account anytime and from anywhere
All you have to do is login to your Butterry account,
click on ‘My Account’ then click on ‘Edit your account information’ and
change your personal details at your convenience
ORDERS
We are happy to help you regarding any
queries about your order.
How
to place an order?
·
Login to your Butterry account,
select an item, choose the date on which you want the item to be delivered and
click on ‘Add to Cart’
·
Call us at +91 9844374437 to
place your order long with product code
·
Email us with the product
details to info@butterry.com
How
to check the status of an order
·
Once you confirm and
complete your order, an automated e-mail will be sent to your registered email
ID that will confirm and summarize your order
·
To view the status of your
order click on ‘My Account’ and ‘View your order history’
How
do I add to my order?
·
You can add any number of
items to your order before completing your transaction
·
New items cannot be added to
your order once the order is completed and order number is generated
·
However you can make fresh
order
Can
I change my order information?
·
After completing an order if
you wish to change your order information you can contact us at info@butterry.com
·
You should contact us at
least 24 hours prior to the delivery date/time
·
If your order is already
shipped, couriered, or already delivered we are sorry to say that we can’t
change your order information
If I
have problem while placing order, what should I do?
·
Sometime due to high traffic
on our website it may take couple of hours for your order to reflect in ‘My Account’ section
·
However, any difficulty you
face while placing order you can contact us through phone or email us
How do
I cancel my order?
·
To cancel your order, please
write to us at info@butterry.com
·
You will able to cancel your
order within 24 hours from the date of purchase and the cancellation will be
confirmed within 24 hours and you will be sent an automatized confirmation mail
·
In case of Express Order we
ship within 24 hours, the order can be cancelled only if it has not been
processed and shipped
·
If you want to cancel any
specific item from an order you should call us before the order is processed,
suppose if you have placed an order to be delivered in an hour make sure you
call us before an hour.
·
The refund will then be
credited within 7 working days if your account has been debited
·
All cancellations and
refunds are subject to approval by www.butterry.com
PERSONALIZED MESSAGE
Can
I ‘Say it my way’ through personalized message with the gift?
·
Yes, you can send your gift
with a personalized message and say it in your way
·
You can add your
personalized message in the ‘checkout page’ under the ‘Delivery Method’ option and enter your message to the recipient
below the ‘Add Comments About Your Order’ tab
What is a shopping cart?
The ‘Shopping Cart’ is a virtual bag that
stores your selected items until your complete your order. You can see the
‘Shopping Cart’ icon on the right corner of the website page; the cart has two options
‘View Cart’ clicking on which you can view the details of the selected items
and ‘Checkout’ option to complete your order.
What is Checkout?
Checkout is virtual point where you pay your bill and acts same as the manual
payment counter. Once you choose your items and store it in shopping cart then
next step is to click on Checkout button
where you will be asked to which starts the moment you click on the 'Checkout'
button. Here you will be asked to enter the shipping and billing details where
you can also leave your personalized message below the delivery method along
with choose your payment mode.
Payment
Butterry.com accepts the following payment for your
orders
Ø Internet
Banking
Ø Credit
Card
Ø Debit Card
Ø Cash Card
·
While completing your order, select the card
type of your choice then you will be redirected to the secure payment gateway
·
Fill in your banks details, once the payment
has been accepted, we recommend to keep the details of your transaction summary
·
You can rely on us as your bank card details are
encrypted on your computer and then directed to a secure server for approval
where your details are confirmed with your bank to prevent fraud.
Please be aware that butterry.com
will not keep any of details on file
Payment
Problems
·
Your transaction can be declined for various
reasons
·
You could have entered incorrect credit card
or debit card number by mistake
·
Entered wrong CVV number
·
Entered wrong PIN
·
Sometimes due to some technical issues your
payment problem may occur, we request you to please try again after some time.
Otherwise, you can get in touch with us by writing to us at info@butterry.com