Shipping Policies

We CANNOT commit to deliver at any fix time.

We are only Delivering to Bangalore City Currently.

Express Delivery & Same Day Delivery of Flowers

Deliveries will be made between 9 AM to 7 PM on the given date.

Orders received within or till 4 PM IST will be delivered on the same day if and only if delivery date is mentioned.

Delivery of orders cannot be redirected or redelivered to any other address at any condition.

Orders will be delivered only in Bangalore city.

Delivery of items will be attempted once and if the delivery is not successful during the attempt, the customer will be still charged for the order and no redelivery will be made. In the following cases, we will consider the order is delivered:

·         Not delivered due to incorrect address

·         If recipient not available

·         If the premises is locked

·         Incorrect contact number provided

·         If recipient refused to accept the order

·         If the order delivered at the door, reception, security desk, or neighbor

·         Cakes, Flowers, and other perishable products are hand delivered and delivered by the local vendors

·         We attempt and try our best to deliver orders on Sundays and National Holidays

·         If the desired product is not available, butterry.com reserves the right to substitute the flower or other products with specified color of equal or higher quality and value

·         butterry.com has the right to reschedule the delivery on another date during floods, heavy rains, or national bandh

·         No change in instructions will be entertained before 24 working hours of the date of delivery and allowed by our customer support team

·         Orders placed can be cancelled prior 24 working hours of the date of delivery

If the order is not delivered due to any of the above mentioned reasons, our customers will be informed or else can get details about the same on our website, delivering outlet, or with our customer support representatives.

Complaints regarding any perishable products like fresh flowers, cake etc. after 24 hours from the time of delivery will not be entertained.

If any disputes related to delivery occur; we will provide proof of delivery.

Respective brand owners will be accountable for the quality of product.

Delivery of certain branded items may be delayed or may not be possible due do some irrepressible situations such as item not available in the market or withdrawn by the maker. In such scenarios item that is very close to the ordered item will be delivered and the same will be intimated to our customers through e-mail and if the customer doesn’t replies to our mail within 2 hours then it will considered as the customer has agreed to the delivery of the substitute item. 

It is also advised to our customer to provide the following information for delivering their orders whether hotel, hospital, or hostel.

In case if you want us to deliver your item to a hotel or hospital, it is recommended to provide the following correct details:

For Hotels:

Full address of the hotel

Room No.

Telephone Number of the hotel

Name of recipient/Tour Company, if applicable

 

For Hospital:

 

Full Address of the Hospital

Ward Number and Patient name

Home address of recipient with phone number

 

If there is no one available at the shipping address to receive the order during the time of the delivery, the order will not be considered later and will take as delivered. Hence, in this case, no accountability, refunds, cancellations, and refunds can be made.

For Midnight Deliveries

·         For midnight deliveries, delivery will be made between 11.30 PM to 12.15 AM on mentioned or asked delivery date

·         We also deliver on Sundays

·         Midnight deliveries will be delivered in the mentioned cities

·         Extra shipping charges will be charged for midnight deliveries depending on the locations

For Remote Locations & Towns:

·         All the orders received by or after 4 PM would be delivered on Next Day

·         Orders will be delivered on Sundays also

·         We guarantee no time commitment for deliveries

·         Correct and complete address along with any landmark if available and contact number of the recipient should be provided by the customers

If the products are in outskirts of our mentioned delivery location then the delivery time will be more than 48 hours.

1.      Shipping details will be mailed to our customers e-mail ID once their order is dispatched.

Request for cancellation of confirmed order should be made 1 day prior to the delivery date and cancellation request can be sent at info@ butterry.com.